Return/Refund Policy

Return and Refund Policy

Last updated: June 22, 2026

Return Window

• Return requests must be raised within 5 days of delivery.
• Request support at support@cosmeticpalace.in with order details.

Eligibility

• Product must be unused and returned in original packaging.
• Proof of purchase/order ID is required.
• Used, tampered, or customer-damaged items are not eligible.

Damaged or Wrong Product

• If you receive a damaged or incorrect item, contact us within 48 hours of delivery.
• Share clear photos/video of the product and package for quick resolution.

Refund Processing

• Approved refunds are initiated after return verification.
• Prepaid orders are refunded to original payment mode.
• COD refunds are processed via bank transfer or store credit as applicable.
• Bank reflection time is usually 3-5 business days after initiation.

Order Cancellation

Orders can be cancelled before dispatch. If dispatched, cancellation may be processed as per return eligibility.

Contact

Email: support@cosmeticpalace.in
Phone/WhatsApp: +91-7620962194
Support hours: Monday to Saturday, 10:00 AM to 5:00 PM IST